Privacy Policy

Last Updated: February 18, 2026

Introduction

Welcome to BadgeMix ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at www.badgemix.com (the "Service").

Please read this Privacy Policy carefully. By using BadgeMix, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

When you use BadgeMix, we collect the following information:

Account Information:

  • Email address (used for authentication and communication)
  • Password (encrypted and securely stored)
  • Account preferences

Payment Information:

  • Payment details are processed by our payment processor, Stripe
  • We store your Stripe customer ID and subscription status
  • We do NOT store full credit card numbers

Badge Configuration Data:

  • Website domain where badges will be displayed
  • Badge design preferences (colors, text, positioning)
  • Badge content and branding

Usage Data:

  • Badge creation and editing activity
  • Features you use within the Service
  • Subscription plan and billing history

1.2 Information Automatically Collected

Technical Data:

  • IP address
  • Browser type and version
  • Time zone and location data
  • Device information
  • Operating system

Analytics Data:

  • Pages visited
  • Time spent on pages
  • Referral sources
  • Click patterns

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery:

  • Create and manage your account
  • Generate and display badges on your website
  • Process payments and manage subscriptions
  • Send transactional emails (account confirmation, password resets, billing notifications)

Service Improvement:

  • Analyze usage patterns to improve features
  • Troubleshoot technical issues
  • Optimize performance and user experience

Communication:

  • Respond to your questions and support requests
  • Send important service updates and security notices
  • Notify you of changes to our terms or policies

Legal Compliance:

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Enforce our Terms of Service

We will NEVER sell your personal information to third parties.

3. Third-Party Services

We use the following trusted third-party services to operate BadgeMix:

3.1 Supabase (Database & Authentication)

  • Purpose: Stores user accounts, badge data, and authentication
  • Data Shared: Email, encrypted passwords, badge configurations
  • Location: United States
  • Privacy Policy: https://supabase.com/privacy

3.2 Stripe (Payment Processing)

  • Purpose: Processes subscription payments
  • Data Shared: Email, payment information
  • Location: United States
  • Privacy Policy: https://stripe.com/privacy

3.3 Resend (Email Delivery)

3.4 Vercel (Hosting)

Each of these services has their own privacy policy governing their use of your information.

4. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations:

  • Active Accounts: Data retained while your account is active
  • Deleted Accounts: Data deleted within 90 days of account deletion
  • Billing Records: Retained for 7 years for tax and accounting purposes
  • Backup Data: May persist in backups for up to 30 days after deletion

5. Your Rights and Choices

You have the following rights regarding your personal data:

5.1 Access and Update

  • You can access and update your account information at any time through your dashboard
  • Contact us to request a copy of all data we hold about you

5.2 Delete Your Data

  • You can request deletion of your account and all associated data
  • Email us at support@badgemix.com with your deletion request
  • We will delete your data within 30 days

5.3 Export Your Data

  • You can request a copy of your badge configurations and account data
  • We will provide data in a portable format (JSON or CSV)

5.4 Opt-Out of Communications

  • You can unsubscribe from marketing emails (if any)
  • Note: You cannot opt out of essential service emails (billing, security)

5.5 Data Portability

  • You have the right to receive your data in a structured, commonly used format
  • You can request transfer of your data to another service

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Security Measures:

  • Encryption in transit (HTTPS/SSL)
  • Encrypted password storage
  • Regular security updates
  • Secure database access controls
  • Limited employee access to personal data

However: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. International Data Transfers

BadgeMix is operated in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and third-party service providers are located.

By using BadgeMix, you consent to the transfer of your information to the United States and other countries where our service providers operate.

8. Children's Privacy

BadgeMix is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information.

9. Cookies and Tracking

Essential Cookies:

We use essential cookies to:

  • Keep you logged in
  • Remember your preferences
  • Ensure security

Analytics: We may use analytics services to understand how our Service is used. You can disable cookies in your browser settings, but this may affect functionality.

10. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to Know: Request information about personal data we collect
  • Right to Delete: Request deletion of your personal data
  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do NOT sell personal information)
  • Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@badgemix.com.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right of Access: Obtain confirmation of data processing
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure: Request deletion of data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in portable format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Withdraw consent at any time

Legal Basis for Processing:

We process your data based on:

  • Performance of contract (to provide our Service)
  • Legitimate interests (to improve and secure our Service)
  • Consent (where required by law)

To exercise these rights, contact us at support@badgemix.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of BadgeMix after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@badgemix.com

Response Time: We will respond to your inquiry within 30 days.

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at:

Email: support@badgemix.com

Summary

We collect minimal data necessary to provide BadgeMix services. Your data is:

  • ✅ Stored securely
  • ✅ Never sold to third parties
  • ✅ Used only for service delivery and improvement
  • ✅ Deletable upon request
  • ✅ Protected by industry-standard security measures

Thank you for trusting BadgeMix with your information.